FAQ
Common questions for pet cooling mat wholesale buyers.
Find clear answers about product use, OEM/ODM customization, wholesale orders, sampling, quality control and export delivery.
Product
Product and use questions
Does the cooling mat need water, electricity or refrigeration?
No. The mat is designed for simple self-cooling use without water, electricity or refrigerator preparation.
Is it suitable for both dogs and cats?
Yes. We can provide size and surface options for dogs, cats, puppies, senior pets and multi-pet households.
Can it be used in a car, crate or sofa?
Yes. The mat can be positioned for floors, sofas, pet beds, crates, car trunks, back seats, travel bags and shaded outdoor areas.
How should customers clean the mat?
Most surfaces can be wiped with a damp cloth and mild cleaner. Care instructions can also be customized for your packaging or product label.
OEM/ODM
Customization questions
Can we add our own logo?
Yes. Logo options can include printed logo, woven label, hang tag, packaging sticker, product card or branded box, depending on order quantity and product structure.
Can size, color and packaging be customized?
Yes. We support customized sizes, colors, surface patterns, packaging, label content and product combinations for private-label buyers.
Can you help create a private-label product line?
Yes. We can help organize product options, packaging direction and B2B-ready product combinations based on your target market and sales channel.
Order & MOQ
Wholesale order questions
What is the MOQ?
MOQ depends on product type, size, packaging and customization method. Send your target quantity and requirements so we can prepare a practical quote.
Can we order samples before bulk production?
Yes. Samples can be arranged so you can confirm material, size, color, packaging and overall product quality before placing a bulk order.
How long does sampling take?
Standard samples are usually faster than fully customized samples. For custom logo, color or packaging, timing depends on artwork confirmation and production method.
Quality Control
Inspection questions
How do you control product quality?
We check materials, production process, appearance, packaging and finished products before shipment to support consistent wholesale quality.
Can third-party inspection be arranged?
Yes. Third-party inspection can be coordinated if required by your company, importer or retail channel.
Can product labels include care and safety instructions?
Yes. We can add care instructions, size information, barcode, warning copy and brand information according to your packaging requirements.
Shipping
Export and delivery questions
Do you support international shipping?
Yes. We support export orders and can coordinate shipping options based on destination, order volume, budget and timeline.
Can you ship to Amazon or third-party warehouses?
Yes. We can discuss carton marks, packaging details and shipment requirements for ecommerce warehouses or distribution centers.
What information is needed for a quote?
Please provide product model, size, quantity, logo or packaging needs, destination country and expected delivery date.